Delete your account
Pick’em Pro is a free-to-play NFL pick’em game on the TooTall Gaming platform, operated by Mic Drop Ventures, LLC. This page explains how to delete your account and exactly what happens when you do. You do not need the app, and you do not need to be signed in, to read it.
Deleting your account deletes it across the entire platform, in every product — not from one game at a time. Deletion is permanent and cannot be undone.
How to delete your account
In the mobile app
Open Pick’em Pro, go to Profile, tap Delete account, and confirm.
On the web
Sign in, open your profile menu in the top-right corner, and choose Profile to open your Account page. Use Delete account at the bottom of that page.
If you cannot sign in
Email support@tootallgaming.com from the address on your account and ask us to delete it. We may need to verify your identity — usually by confirming control of the account email — to protect against fraudulent requests. We aim to respond promptly, and we will tell you if a request will take longer.
What is permanently deleted
- Your login credentials — your password and any Apple or Google sign-in connections.
- Your active sessions and tokens — you are signed out everywhere.
- Your push notification token — so no further notifications can be delivered to your device.
- Your profile photo — removed from our database and deleted from image storage, subject only to the legal preservation exception described below.
- Commissioner notes about you — any private note a commissioner kept about you, in any pool, is erased.
- Every other internal copy of your email address and nickname — deletion also scrubs the behind-the-scenes records we keep to protect pool data against disasters, and your pool invite history: an invitation you accepted keeps the fact that a member joined but loses your address, and any invitation still waiting at your address is cancelled and its address erased.
What is replaced with anonymized values
- Your email address — replaced with a synthetic, non-deliverable placeholder.
- Your first and last name — replaced with placeholder values.
- Your nickname — replaced; your account displays as “Deleted user” with a generic avatar.
Because names are rendered by a live reference to your user record, every past post and standing entry immediately displays as “Deleted user” the moment deletion completes.
What is retained
- Your Smack Talk posts. The text of your posts is not deleted. Posts stay in the pools where you made them, attributed to “Deleted user.”
- Your game history — picks and entries, results, standings, and XP — retained under the anonymized identity.
- Notices other members already received about you. When you join, leave, or are removed from a pool, we notify the other members. Those notices record the nickname you used at the time and stay in the recipients’ history. Notices that you received are deleted with your account.
Why we retain that
- Contest integrity. Pools are shared records. Erasing one member’s picks and results would corrupt the historical standings, week-by-week results, and season records of every other member of that pool — people who did not ask for their records to change.
- Conversation integrity. Smack Talk is a group conversation. Removing one participant’s messages leaves other members’ replies without context, and rewriting notices already delivered to other members would leave people with a history that no longer matches what they saw.
What this means for you — please read
Anything you typed about yourself in Smack Talk survives your account deletion, unattributed to your name but still readable. If you posted your phone number, your employer, your street, a health detail, or anything else personal, deleting your account does not remove that text.
If you want specific posts gone, remove them before you delete your account — delete them yourself, ask your pool commissioner to remove them, or email support@tootallgaming.com with details and we will remove them. We will honor reasonable requests to remove specific posts containing your own personal information, before or after account deletion.
Backups and legal exceptions
Deleted data may persist in encrypted database backups for currently approximately 3 days after deletion, after which those backups expire on a rolling schedule and the data is unrecoverable. Backups are not used to restore individual deleted accounts.
Deletion also does not extend to material we are legally required to preserve, records needed to enforce a ban or to establish, exercise, or defend legal claims, and information already disclosed to law enforcement. The Privacy Policy sets out each of these exceptions in full.
Section 9 of the Privacy Policy is the authoritative statement of what deletion does, and Sections 8.3 and 8.4 cover backups and legally required preservation. Questions about any of it: support@tootallgaming.com.